FAQs

Frequently Asked Questions:

If you don't find the answer you are searching for in this area, feel free to visit our "Contact Us"  page and submit your question. 

USA Tarrifs

** UPDATE: Currently only shipping within Canada amid USA trade war due to new tariffs implemented. We will reopen USA orders once tariffs are lifted. **

When will my order ship?

Currently our processing time is approximately 4 weeks for Ears & Signs.
Tumblers processing time is approximately 2 weeks.
Apparel processing time is approximately 1 week.
Sometimes we are able to complete and ship faster, which we will always strive for.

**Please note: Processing time is not included in shipping time. Shipping time is additional after processing.** 

*NOTE*

Apparel

Sweaters are made, fulfilled and shipped out of a different location.
Therefore, if purchasing two different category of products
(Ex. 1 pair of Ears & 1 Sweater),
two different shipping costs will be added together at checkout.
Sweatshirts will also arrive separately and at different times than the other products in your order. 

What are the shipping timelines? 

**Not including processing time**

Ears, Signs & Tumblers
Once the order is made and shipped, 
Canada: Standard Shipping - approximately 4 - 10 business days
Express Shipping - approximately 2 - 3 business days
USA: Standard Shipping - approximately 5 - 11 business days
Express Shipping - approximately 3 - 4 business days
    
Apparel
Canada: Standard Shipping - approximately 10-15 business days 
Express - approximately 5-7 business days
USA: Standard Shipping - approximately 5-7 business days
Express Shipping - approximately 4-5 business days

How does my order ship?

Shipping is usually through Canada Post for Canada and UPS for USA.  

Where do you ship?

Currently, we are only shipping to Canada and USA.

 How is my order packed for shipping?

All Ears and Signs are carefully wrapped in tissue paper and shipped in cardboard boxes to ensure safety.
Signs are also wrapped in bubble wrap for additional protection.  

Can I return/exchange my order?

As each item is made to order, we do not accept returns or exchanges. 

Can I cancel my order?

All orders are processed as soon as received, therefore we are unable to cancel orders.

Apparel Care

How to care for your apparel:
Hand washing is recommended to maintain the vibrancy of the product. 
However, if using the washing machine - machine wash cold inside out and hang to dry.
*DO NOT MACHINE DRY as it will ruin the print* 

Apparel Sizing Info

- 50% cotton, 50% polyester
- Medium-heavy fabric
- Looser fit but runs true to size (For oversized look, go up a size)
- Unisex
 
  S M L XL 2XL 3XL
Width, in 20 22 24 26 28 30
Length, in 27 28 29 30 31 32
Sleeve length, in 20 21 22 23 24 25